where there is no legal right to a refund or exchange under the Consumer Contracts Regulations), You must contact us within 14 days of receiving your order and items must be returned back to us within 28 days of receiving your order. The return to sender charge is usually the same cost of the original order total paid, sometimes more, but can vary with each country/territory.įor a goodwill refund or exchange (i.e. Please also note that if you fail to notify us that your order has not arrived before 14 days has lapsed we may not be able to track or claim for a lost parcel after this time.įor Overseas customers should your order be returned back to us due to lack of correspondance from you or refusal to pay import charges we will incur a return to sender charge which you will be required to cover the costs of. Alternatively if you request with our delivery partner that your parcel can be 'left safe' please be advised that we Spennymoor Sports cannot take any responsibility for lost or missing parcels thereafter. If you should refuse delivery of goods, or are not available to accept the delivery on both delivery attempts, you will be required to cover any extra costs incurred. MISSED OR FAILED DELIVERIESįor UK Mainland customers if you are unavailable when our delivery partner tries to deliver your order, they will usually try to deliver again the next working day or they will drop a card in to offer you a collection from a local collection point. Shipping prices quoted for all EU/Non EU/USA & Rest of World orders EXCLUDE import fees which are the responsibilty of the receiver to pay. Please be aware delays are possible around the world but we ship using Fedex International Priority service which we find this to be the fastest & most reliable service from all providers currently out there. Orders placed 16:00hrs our time (GMT+1) will be processed the following working day.Ĭertain items may state longer delivery within product description. We aim to deliver all EU/Non EU/USA & Rest of World orders within the stated service times (Monday-Friday not including Bank Holidays) from when you have placed the order. We offer both Standard (UPS by road 5-7 working days tracked) & Express (Fedex or DHL by air 3-5 working days tracked) courier services depending on your country destination. Isle of White (PO) EU/NON EU/USA & REST OF WORLD DELIVERY (MONDAY-FRIDAY ONLY).Scottish Highlands (AB, IV, DD, KW, KA, EH, ML, PA).POSTCODES OUTSIDE UK MAINLANDĪll the postcodes below may incur additional charges or slight delays on orders. Orders placed after 12:00 midday will be processed & dispatched the following working day. Certain items may state longer delivery within product description. Orders placed with express shipping will dispatch either same day if order is placed before 12:00 midday. We aim to deliver all UK mainland orders within 1-2 working days (Monday-Friday not including Bank Holidays) from when you have placed the order. Orders placed after 16:00hrs will be processed the following working day. Certain items may state longer delivery within product description. We aim to deliver all UK mainland orders within 2-4 working days (Monday-Friday not including Bank Holidays) from when you have placed the order. We use DHL, UPS & Fedex courier serivces for both UK & Overseas shipping of orders and advise all customers to download their respective mobile apps where available to help make your delivery experience an easier one, with GPS real time tracking, plus other features available on their respective apps.
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